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Overview

Our extensive experience in providing quality healthcare and nursing services has helped us identify some of the most frequently asked questions. Below are the answers to these questions to help guide you in the right direction.

We understand that these FAQs may not cover all your queries so please Contact Us and let us know how we can help you.

  • How do I get started?

    Send us a message or give us a call to discuss how we can be of service to you. Depending on your needs we can arrange a personal assessment to get a holistic view of your needs.

    We work hard to ensure that all your needs are addressed in the way that is most suitable to you.

    Required medical records needed to receive home health services:

    MD order, Face to Face, MD progress notes, (RN, PT, OT, ST notes), History and Physical, Discharged Summary.

  • Who is eligible to avail Emmanuel Healthcare’s services?

    All people with Part A and/or Part B who meet all of these conditions are covered:

    • You must be under the care of a doctor, and you must be getting services under a plan of care created and reviewed regularly by a doctor.
    • You must need, and a doctor must certify that you need, one or more of these:
      • Intermittent skilled nursing care (other than drawing blood)
      • Physical therapy, speech-language pathology, or continued occupational therapy services. These services are covered only when the services are specific, safe and an effective treatment for your condition. The amount, frequency and time period of the services needs to be reasonable, and they need to be complex or only qualified therapists can do them safely and effectively. To be eligible, either: 1) your condition must be expected to improve in a reasonable and generally predictable period of time, or 2) you need a skilled therapist to safely and effectively make a maintenance program for your condition, or 3) you need a skilled therapist to safely and effectively do maintenance therapy for your condition. The home health agency caring for you is approved by Medicare (Medicare certified).
      • You must be homebound, and a doctor must certify that you’re homebound.

    You’re not eligible for the home health benefit if you need more than part-time or “intermittent” skilled nursing care.
    You may leave home for medical treatment or short, infrequent absences for non-medical reasons, like attending religious services. You can still get home health care if you attend adult day care.

  • What services does Emmanuel Healthcare offer?

    We offer skilled nursing care and rehabilitative care. These services include physical therapy, occupational therapy, speech-language pathology services, medical social services, home health aide, durable medical equipment, and medical supplies.

  • How are the services paid for?

    If you are enrolled in Original Medicare you pay nothing for home health care services

    However, you may be responsible for 20% of the Medicare-approved amount for durable medical equipment. Cost and benefits may be different for beneficiaries enrolled in Medicare Advantage plans, so check with your plan to find out how they provide Medicare-covered home health benefits.

    Ask the home health care agency about what services Medicare will pay for and what is not covered, as some agencies recommend services not covered by Medicare. Home health agencies must notify you of the cost of services in writing before starting care.

    Custodial Care (Long-Term Care) is non-skilled personal care

    Non-skilled personal care includes activities of daily living (ADLs) like bathing, dressing, eating, chores, and health-related care that most people do on their own, like taking insulin. Agencies that offer these services are referred to as home care agencies, not to be confused with home health care agencies which offer home health care services.

    Medicare does not cover custodial care

    If your care includes any of the following services: 24-hour care, meal delivery, homemaker services, personal care (unless it’s included with HHC plan) Medicare will not cover the cost. Medicaid sometimes pays for services to keep seniors in their homes. The services covered and requirements for enrollment vary by each state’s Home and Community Based Services program.

  • How do you select your clinicians?

    All our clinicians undergo a comprehensive screening process. We interview everyone in person and run a thorough background check to ensure your safety and security. All our clinicians have great credentials and experience with providing quality care.

  • What makes Emmanuel Healthcare different from other companies?

    Emmanuel Healthcare’s core value revolves around providing care, comfort and quality to all our clients. Our services are customized to your needs which allow us to fulfill our commitment towards your health.

  • Are you available 24/7?

    Yes our team is available 24 hours a day, 7 days a week.

    Office timing – 9 am to 5:30pm + afterhours on call services.

  • Do I have to sign a contract for a specified period of time?

    No. We believe in providing flexibility to our clients and work according to your requirements and changing circumstances.

  • Who can best be helped by Covered by Medicare?

    We are happy to serve anyone and everyone who is covered by Medicare and fulfills our eligibility criteria to avail our services. Our only priority is your health and we ensure that we do our best to service you.

  • How much do the services cost?

    100% covered by original Medicare